Welcome to FutureRoots, a private family platform for preserving memories, passing on wisdom, and building a child's future together. These Terms are a legal agreement between you and FutureRoots Technologies Inc. ("FutureRoots", "we", "us"). By creating an account or using FutureRoots, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use FutureRoots.
1. Who may use FutureRoots
- You must be at least 18 years old and able to form a binding contract.
- FutureRoots accounts are for adults. Children do not have accounts and cannot sign in.
- You may create and manage a child profile only for a child for whom you are a parent or legal guardian, or with the authority of one. By creating or contributing to a child's profile, you confirm you have the authority and, where required, the consent to do so.
2. Your account
- Provide accurate information and keep your login credentials confidential. You are responsible for activity under your account.
- One person, one account. Don't share accounts or impersonate others.
- You can choose a longer "stay logged in" session on a device you trust; on a shared device, sign out or leave the box unticked (sessions time out on their own after a period of inactivity).
- Tell us promptly at support@futureroots.app if you suspect unauthorized use.
3. Family roles and access
FutureRoots is private by design — no public profiles, no cross-family access. Access within a family is scoped by role (e.g. parent, guardian, grandparent, relative, aunt/uncle/cousin, supporter). Some roles see less than others by design. You agree to respect the privacy of everyone in your family and to use what you can see only for your family's own purposes.
When a child in your family becomes an adult. From their eighteenth birthday you can send a grown child a private link that gives them their own FutureRoots account and their own view of the record your family made for them. They can read all of it and download their own copy. They do not gain your family's billing, they cannot invite or remove anyone, and they cannot delete the record, which holds photographs and messages other people made that stay theirs too. That is not the end of it: if there is something in the record they want removed, they can ask us directly, and we will decide within 30 days and give them our reasons in writing. Nothing in these Terms limits any right they have under privacy law where they live, or their right to complain to their privacy regulator. If you later ask us to delete that child's profile, we will tell them, give them thirty days to download their copy, and then carry out your request. You can cancel at any point in those thirty days. Nothing else about your family changes.
4. Your content
- You keep ownership of the memories, media, messages, predictions, and other content you add.
- You grant FutureRoots a limited license to host, store, process, and display your content within your family and to operate, secure, and back up the service. We do not use your content for advertising and we do not sell it.
- You are responsible for the content you add. Only add content you have the right to share, and only add information about a child if you have the authority to do so.
- Don't upload anything unlawful, harmful, infringing, or that violates another person's privacy or rights; don't misuse the platform, attempt to breach its security, or access data that isn't yours.
- We may remove content or suspend access that violates these Terms or the law.
Sharing outside your family. FutureRoots is private by default, and nothing leaves your family unless someone in it deliberately sends it out. Today there is one way to do that: a certificate link, which lets anyone holding it check that a memory's file has not changed since we recorded it. By default that page shows only dates and a fingerprint, with no image, no title, and no name. Whoever creates the link can choose, for that link, to include the memory's title or the image itself, and anyone with the link can then see whatever was included, without signing in. A link can be turned off at any time and stops working immediately, and deleting the memory deletes its link.
Treat a link like anything else you share: once it is out, you control it by turning it off, not by taking it back from whoever has already seen it.
5. Payments, memberships, and gifts
- A FutureRoots membership is optional and paid, billed through Stripe. There is more than one, and what each one includes and costs is shown before you pay. Room to Grow is the one that lifts the limits on time capsules, legacy archive entries, and goals. FutureRoots Premium is the one that includes video memories and family video calls.
- Memberships renew automatically at the price shown, until you cancel. You may cancel anytime; access continues to the end of the paid period, and we do not provide pro-rated refunds except where required by law or where these Terms provide otherwise — see section 13 (if we end your membership), section 15 (if we change these Terms or the price), and the 14-day rights below if you live in the EU or the UK.
- Prices exclude tax. The prices we show are in US dollars and do not include sales tax, VAT, GST/HST, PST or QST. Where we are required to charge tax on your membership, it is calculated from your billing address, added at checkout, and shown as a separate line before you confirm. The total you pay, including any tax, is the amount we charge at each renewal, the amount we state in your renewal reminder, and the amount we refund from. If the rate of a tax set by a government changes, the tax part of your total changes with it; that is not a price change by us. If we begin charging tax on a membership we were not charging tax on before, that is a change to what you pay, and we will give you the 30 days' notice described in section 15.
- For yearly memberships, we send a pre-renewal reminder in advance of each renewal, consistent with applicable automatic-renewal laws.
- If your membership ends — you cancel it, a card stops working, or a gift runs out — your family stays on FutureRoots at no cost. Everything you have saved stays yours: you can read it, download it, and export it, and nothing is deleted for stopping. What pauses is only the ability to add certain new things, and it starts again the moment you start a membership again.
- Membership gifts grant a defined period of membership to a family; gift terms are shown at purchase.
- Moving up to a higher membership takes effect straight away. Before you confirm, we show you the amount charged today — the higher membership for the rest of your current period, less the unused part of the one you had — and the price it renews at. To move down, write to support@futureroots.app.
- Prices and plan details are shown before you pay and may change on a going-forward basis with notice, as described in section 15.
If you live in the European Union or the United Kingdom
- You have 14 days to change your mind. You can cancel a new paid membership — any of them, monthly or yearly — or a membership gift, within 14 days of buying it, for any reason or none, and we will refund you in full, including any tax you paid. You do not have to tell us why. Write to support@futureroots.app, or use the form at futureroots.app/withdrawal. We will refund you by the same payment method within 14 days of being told.
- Moving to a different paid membership starts a new 14 days for the one you moved to. A renewal of a membership you already have is not a new membership and does not start a new 14 days — you can still cancel a renewal at any time as described above.
- If you move up and change your mind within 14 days, we put you back on the membership you had, at its price, and refund what you paid for the move, less a proportionate amount for the days you had the higher membership. Your original membership carries on as before.
- If you want your membership to start straight away, we ask you to tell us so at checkout. If you ask us to start immediately and then change your mind during the 14 days, we will refund you everything except a proportionate amount for the days the membership was actually running, calculated on the total price you paid, including tax. If you bought a membership as a gift, that proportionate amount is for the days the family you gave it to has already had it.
- These 14 days are on top of everything else in this section. Cancelling later still works exactly as described above.
6. Future Fund contributions
- FutureRoots lets family members contribute gifts toward a child's future.
- How the money moves. When you give to a child's Future Fund, your card is charged by FutureRoots Technologies Inc. through our payment processor, Stripe. "FUTUREROOTS" is the name that will appear on your statement. The payment reaches FutureRoots' Stripe account, and Stripe then transfers it to a Stripe account opened for the child, which is set up and controlled by the child's parent or guardian. FutureRoots does not hold, invest, or control the money in a child's Future Fund account, and cannot spend it.
- What we keep. FutureRoots keeps a service fee from each contribution, shown to you before you pay. It covers the cost of processing the payment and running the service. Everything else is transferred to the child's account.
- Contributions are gifts. They are not deposits, investments, or securities.
- FutureRoots is not a bank, a broker, an investment adviser, or a cryptocurrency product. We do not hold deposits, and we do not give investment, tax, or financial advice. Any distributed-ledger technology is backend infrastructure only (no wallets, tokens, or cryptocurrency — see the Privacy Policy).
- You are responsible for any tax consequences of giving or receiving gifts.
7. Notifications
With your permission, we send notifications (in-app, email, and web push), including an optional monthly memory prompt. You control these in Settings and can turn channels off at any time; some essential service or security messages may still be sent.
8. Deleting your data and closing your account
You can download a copy of your data or delete your account yourself from Settings → "Your data" (deleting your account requires re-entering your password), or contact privacy@futureroots.app for a family- or child-scoped request. Some records — notably financial records — may be retained where we have a legal obligation, with the identity link severed where possible. Leaving a family does not by itself erase content you added; use the delete/erasure flow if you want your data removed.
How long we keep it. A family on FutureRoots is a family we have an ongoing agreement with, whether or not anyone is paying — that is what makes the archive something we are keeping for you rather than something we happen to still have. We keep it for as long as that is true. If nobody signs in to your family for two years we will write and ask whether you want to keep it, and if nobody answers or signs in for a year after that we delete it, exactly as set out in the Privacy Policy section 7. Nothing else deletes it on a timer, and stopping a membership never does.
Downloading a copy is not a window that closes. Section 13 promises you at least 30 days to download your family's memories in every case. On a family that has simply stopped paying, there is no window at all: reading, downloading and exporting stay available for as long as the family exists.
9. Service availability and changes
We work to keep FutureRoots available and reliable, but we provide the service "as is" and may modify, suspend, or discontinue features. We'll give reasonable notice of material changes where we can.
10. Disclaimers
To the fullest extent permitted by law, FutureRoots is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that content will never be lost — keep your own copies of anything irreplaceable.
Nothing in this section takes away a legal guarantee you have where you live. If the law where you live gives you rights about the quality, conformity, or fitness of a digital service that cannot be signed away, you keep them in full, and this section does not apply to those rights.
11. Limitation of liability
To the fullest extent permitted by law, FutureRoots and FutureRoots Technologies Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the service will not exceed the greater of the amounts you paid us in the 12 months before the claim or CAD 100. Some jurisdictions do not allow these limits, so they may not fully apply to you.
12. Indemnity
You agree to indemnify and hold FutureRoots harmless from claims arising out of your content, your use of the service, or your violation of these Terms or the rights of others, to the extent permitted by law.
13. Termination
You may stop using FutureRoots at any time. We may suspend or terminate access if you violate these Terms or the law, or to protect families on the platform.
If we end your paid membership. If we suspend or end your access for a reason that is not your serious or repeated breach of these Terms, we will refund the unused part of anything you have already paid for, calculated by the day. If we end it because of your serious or repeated breach, we will tell you why in writing first and, unless the reason makes it impossible or unlawful, give you a reasonable chance to put it right. In every case you keep the right to download a copy of your family's memories for at least 30 days, and we will not delete them during that period.
Sections that by their nature should survive (ownership, disclaimers, liability limits, indemnity, governing law) survive termination.
14. Governing law and disputes
These Terms are governed by the laws of the Province of Manitoba, Canada, and by the laws of Canada that apply there, without regard to conflict-of-laws rules.
Your own country's or province's consumer protections still apply to you. If you are a consumer, choosing Manitoba law does not take away the protection given to you by rules of the place where you normally live that cannot be set aside by agreement. Those rules apply to you on top of these Terms, and where they and these Terms disagree, those rules win. For example, if you live in Quebec, the Consumer Protection Act and the Charter of the French Language still apply to you. If you live in the European Union or the United Kingdom, the consumer-protection rules of your own country still apply to you. We are not asking you to give any of that up, and this section should not be read as if we were.
Where a claim can be brought. If we bring a claim against you as a consumer, we will bring it in the courts of the place where you normally live. You may bring a claim against us either in the courts of Manitoba, Canada, or in the courts of the place where you normally live — the choice is yours, and nothing in these Terms takes it away.
No forced arbitration, no class-action waiver. FutureRoots does not require binding arbitration, and nothing in these Terms stops you from taking part in a class action or a collective claim.
Regulators and consumer bodies. Nothing in these Terms stops you from complaining to a consumer-protection authority, a privacy regulator, or any other body you are entitled to complain to where you live, and you do not have to come to us first.
15. Changes to these Terms
We may update these Terms.
If we change these Terms or the price, we will tell you at least 30 days before the change takes effect. The notice will set out what is changing and the date it starts. If you do not want the change, you can end your membership before that date at no cost, and we will refund the unused part of anything you have already paid, calculated by the day.
A change in the rate of a tax set by a government is not a change to our price, and section 5 explains how tax is handled.
Small changes that do not affect your rights or what you owe us — correcting a typo, or naming a regulator more precisely — take effect when we publish them.
16. Contact
FutureRoots Technologies Inc.
A corporation incorporated under the Canada Business Corporations Act.
10 Sabine Cres, Winnipeg, Manitoba R2Y 2A5, Canada
Support: support@futureroots.app